The possible payment methods are to make your reservation by cash, credit card or debit card, check or bank transfer.
If you want to give someone a stay in our hotel you please contact our reservations department at PBX 4889797 Ext. 102 and 110.
The Hotel reserves the right to consider, for all purposes, his book as "not submitted" / "No show" for arrivals after 18:00 hours and WITHOUT NOTICE to Hotel. This does not entail the return of the amount paid so far.
Any modification of your booking shall be treated for all purposes as a cancellation and will involve making a new reservation.
In case of modification or cancellation of the booking, which must always be communicated in writing via e-mail to email@example.com. co, firstname.lastname@example.org, email@example.com. co or via fax to 2-661 October 45.
If the cancellation is received 10 or more days prior to your planned arrival at the hotel we will refund 100% of the deposit paid on account by the same route used by the client to make the payment. If the return is made by bank transfer should the charges would account customer.
If cancellation is received between 5 and 3 days before their expected arrival at the hotel will charge 50% deposit paid on account for cancellation fees.
If the cancellation is received 2 days or less before your expected the hotel or do not show the day of arrival arrival, 100% of deposit paid or will be charged to the individual or company is contracting bill account as cancellation fees.
In all cases of cancellation or modification shall be charge $ 10 per booking management expenses, except in exceptional cases a greater amount that would have been previously agreed and communicated to the client.
For bookings with special conditions such as offers of "Early Booking", "Sales last minute" or subject to special prices for any reason, conditions and cancellation fees imposed by hotel policy shall prevail.
Any discrepancy between the reserved and received services must be resolved directly on site. No claim which has not been previously submitted in establishing, justifying written reliably be accepted.
In the event that communicate the termination or cancellation of reservations for reasons of force majeure, defined as circumstances beyond the control of the party pleading abnormal and unforeseeable, the consequences of which could not have been avoided despite having acted with due diligence, shall be booking canceled without recourse or compensation to the customer. If such circumstances arise, they shall, if possible, via e-mail.